ISP Industry

Handle Every Subscriber Issue Faster — From One Platform

Sociair gives internet service providers a unified support platform — ticketing, omnichannel inbox, bulk SMS, billing inquiries, service activations, and automated workflows for high-volume subscriber operations.

Designed for high-volume ISP operations

Manage hundreds of subscriber issues daily without dropping a single one.

High-Volume Ticketing

Log, categorize, assign, and resolve hundreds of subscriber complaints with SLA enforcement and auto-escalation.

Omnichannel Support Inbox

Receive subscriber complaints from WhatsApp, Facebook, email, and SMS — all in one unified inbox.

Bulk SMS Notifications

Send maintenance alerts, outage notices, invoice reminders, and service updates to all subscribers at once.

Automated Workflows

Auto-assign tickets by issue type, trigger notifications on SLA breach, and send resolution confirmations automatically.

Subscriber CRM

Full subscriber profiles with service history, complaint records, billing status, and communication log.

Support Analytics

Track ticket volume, resolution rates, SLA compliance, and agent performance across your entire team.

400+

Tickets handled daily

40%

Faster resolution time

98%

SMS delivery rate

4.6★

Subscriber satisfaction

Built for ISPs ready to scale support

See how ISPs use Sociair to resolve more tickets, reduce complaints, and improve subscriber satisfaction.