Let AI handle the repetitive work.
Auto-classify conversations, suggest replies, route tickets, trigger workflows, and answer common questions — so your team focuses on conversations that actually need a human.
Key Features
AI Reply Suggestions
AI analyzes each message and suggests the most relevant reply — agents can accept, edit, or reject with one click.
Automated FAQ Responses
Set up keyword or intent-based auto-replies for common questions — price, delivery, hours, product availability.
Smart Conversation Routing
AI classifies incoming messages and routes them to the right team — sales, support, billing, or technical.
Auto Ticket Creation
Detect complaints, escalations, or specific keywords and automatically create support tickets with priority levels.
Sentiment Analysis
Real-time sentiment scoring on incoming messages — flag frustrated customers for priority human attention.
Out-of-Hours Auto-Reply
When your team is offline, AI sends instant acknowledgements and captures customer details for follow-up.
Workflow Triggers
Set up automation rules: if X happens, then Y. Order placed → send SMS. Ticket overdue → escalate. Payment received → confirm delivery.
AI Performance Tracking
See how often AI suggestions are accepted, how many tickets are auto-created, and how much time automation saves your team.
Who uses AI Automation
High-Volume Social Sellers
Auto-answer product price, availability, and delivery questions — freeing agents to handle order-taking and escalations.
Customer Support Centers
Reduce response time and handle more conversations per agent with AI-assisted replies and auto-routing.
Financial Services
Auto-respond to balance inquiries, branch hours, and standard requests — while routing complex queries to specialists.
ISPs & Telecoms
Handle network status queries, billing inquiries, and service requests automatically — routing technical issues to the right team.