Call center features built for modern teams
Combine inbound/outbound call management with AI insights and full customer context.
AI Call Summaries
Every call is automatically transcribed and summarized with key points, action items, and sentiment analysis.
Customer Context on Call
Agents see full customer history, past orders, open tickets, and conversation notes the moment a call connects.
Agent Performance
Track call volume, handle time, resolution rate, and CSAT scores per agent, team, and time period.
Call Routing & IVR
Intelligent call routing based on customer segment, issue type, agent skill, and availability.
Automated Call Logging
All calls automatically logged to the CRM with duration, outcome, and AI-generated notes — no manual entry.
Callback & Scheduling
Customers can schedule callbacks. Agents get reminders and context before the call starts.
45%
Reduction in call handle time
2hr
Saved per agent daily via AI notes
30%
More calls handled per shift
96%
Call resolution accuracy