Unify Every Customer Conversation in One Intelligent Workspace
Sociair Connect brings together messages from Facebook, Instagram, WhatsApp, TikTok, email, and calls — alongside CRM, ticketing, and AI automation — into one powerful platform.
Everything your support team needs
Built for teams handling high conversation volumes across multiple channels and customers.
Unified Inbox
All messages from Facebook, Instagram, WhatsApp, TikTok, email, and calls in one smart, organized inbox.
Call Center Module
Inbound and outbound call management with AI call summaries, logging, and real-time customer context.
CRM & Customer Profiles
Full customer history, interaction timeline, purchase records, and notes — linked to every conversation.
Ticketing & SLA
Create, assign, prioritize, and resolve support tickets with SLA tracking and automated escalations.
AI Automation
Auto-classify conversations, suggest replies, route tickets, and trigger workflows based on customer intent.
Team Analytics
Track response times, resolution rates, agent performance, channel volume, and customer satisfaction.