Manage Every Order From Capture to Delivery.
Turn scattered orders into one structured operations workflow — from customer request, order confirmation, payment, fulfillment, delivery, and post-order follow-up.
Orders become messy when every channel has its own workflow.
Selling across chat, web, and walk-ins sounds great — until the orders pile up in different places, with no shared system to track them.
Orders lost in DMs
Requests buried across Messenger, Instagram, and WhatsApp threads.
Manual order confirmation
Every order re-typed by hand into a notebook or spreadsheet.
Payment screenshots scattered
Proof of payment lives in chat galleries, never reconciled.
Stock not updated on time
Items sold that were already out of stock — overselling customers.
Delivery status unclear
No single place to see what shipped and what's still pending.
No clear order owner
Nobody knows who's responsible for which order.
Customers asking for updates
Endless “where is my order?” messages eat the whole day.
Managers lacking visibility
No real-time view of order volume, revenue, or bottlenecks.
One clear flow from order request to completed delivery.
Every order moves through the same eight trackable stages — payment, fulfillment, and delivery kept in sync automatically.
Customer Request
Captured from any channel, instantly
Order Created
Products, qty, and address locked in
Payment Confirmed
Payment linked and verified in-record
Stock Reserved
Inventory deducted the moment it's placed
Packed
Labelled and ready for courier handoff
Delivery Assigned
Courier booked, tracking sent to customer
Completed
Delivered, COD collected and reconciled
Follow-up
Feedback gathered, loyalty reinforced
Customer Request
Captured from any channel, instantly
Order Created
Products, qty, and address locked in
Payment Confirmed
Payment linked and verified in-record
Stock Reserved
Inventory deducted the moment it's placed
Packed
Labelled and ready for courier handoff
Delivery Assigned
Courier booked, tracking sent to customer
Completed
Delivered, COD collected and reconciled
Follow-up
Feedback gathered, loyalty reinforced
Keep fulfillment moving without confusion.
From the warehouse floor to the customer's door — every stage tracked, every handoff clear.
| Item | Location | Qty | Status |
|---|---|---|---|
Red Jacket (M) RED-JKT-M | A-03-12 | ×1 | Picked |
Blue Sneakers (L) BLU-SNK-L | B-07-06 | ×2 | In progress |
White T-Shirt (XL) WHT-TSH-XL | C-02-08 | ×1 | Pending |
Connect payment status and stock movement with every order.
Payment confirmation unlocks fulfillment. Stock deducts the moment an order is confirmed.
Know whether an order is paid before fulfillment starts.
Prevent overselling by connecting orders with stock movement.
AI that helps teams understand and act on orders faster.
Designed to surface order summaries, risk signals, and action suggestions — so teams spend less time hunting for context.
Sarah ordered 1 Red Jacket (M) via a WhatsApp conversation. Payment confirmed via eSewa at 10:31 AM. Order is currently dispatched to Lalitpur via Pathao Express.
Insights are designed to assist teams in reviewing orders — every suggestion requires human judgement and confirmation before acting.
Order Summary
Helps surface a plain-language summary of every order — products, payment, and delivery status in a single read.
"1 Red Jacket (M) via WhatsApp · eSewa payment confirmed · Dispatching to Lalitpur via Pathao."
Customer Intent Detection
Designed to help identify buying signals in conversations before a formal order has been placed.
"Customer mentioned Blue Sneakers (L) twice in this thread — possible order intent."
Delay Risk Alert
Helps surface orders that may be at risk of delayed delivery, based on courier data and area signals.
"Pathao transit running +2h in Lalitpur today — consider following up with the courier."
Repeat Order Insight
Can assist with identifying returning customers and surfacing their order history to inform how teams handle the order.
"Sarah has placed 4 orders in 30 days · Average value: NPR 2,800."
Delivery Issue Prediction
Designed to help flag addresses or routes where delivery failure has historically been more common.
"This address had 2 failed deliveries this week — consider confirming with customer first."
Payment Follow-up Suggestion
Helps teams identify when a pending payment may benefit from a follow-up message, with suggested timing.
"Order #4888 COD pending for 18 hours — a polite follow-up now may help."
High-Value Customer Flag
Helps surface customers with high order frequency or lifetime value so teams can prioritise their experience.
"Raj M. has spent NPR 45,000 this quarter — consider priority handling for his orders."
Order Trend Insight
Designed to help teams notice volume and timing patterns across order history to better anticipate demand.
"Saturdays average 42% more orders than weekdays — consider additional coverage."
Everything the order needs, in one experience.
Ten capabilities, each designed so your team acts faster and your customers feel the difference.
Capture orders from conversations without losing context.
WhatsApp, Facebook, Instagram, web, or POS — every order captured in the same structured record, linked to the conversation it came from.
Track every order status clearly from one workspace.
Filter, sort, and update orders by status — your whole team sees the same live queue.
Every payment linked to its order the moment it's recorded.
eSewa, Khalti, bank transfer, or COD — confirmed and attached to the matching order automatically.
Step through every fulfillment task without missing a thing.
Address, items, packing, and label — every step tracked and timestamped for each order.
Stock reserved the moment an order is confirmed — no more overselling.
Inventory deducts instantly on confirmation and alerts trigger the second stock runs low.
Assign a courier and share live tracking in seconds.
Pick your courier partner, generate a tracking ID, and auto-notify the customer — all in one action.
Order #4891 confirmed! ✓ Red Jacket (M) · NPR 3,200
10:31 AM ✓✓Your order has been dispatched! Track: pathao.com/PTH-4891 ETA: 4:00 PM
12:40 PM ✓✓Customers stay informed at every step — automatically.
Trigger WhatsApp and SMS messages at confirmation, dispatch, and delivery. Fully customisable templates — no dev work required.
Every order has a clear owner — no confusion, no gaps.
Assign orders to specific agents or teams. Everyone sees who's responsible and when it's due.
Every action and note logged in one permanent thread.
Full audit trail of status changes, agent notes, and customer interactions — attached to every order record.
Connect payment, stock, fulfillment, and delivery in one flow.
Daily orders, revenue, fulfillment speed, and return rates — broken down by product, channel, or agent.
See what is happening across every order.
One view of order volume, payment status, delivery progress, top products, and channel performance — updated in real time.
Who uses Orders
Social Commerce Sellers
Take orders via DMs and create structured order records with products, sizes, addresses, and payment status.
Retail Stores
Manage both walk-in and online orders in one system — linked to POS and inventory for accurate stock control.
Ecommerce Businesses
Process high volumes of website and social orders with automated status updates and delivery assignment.
Food & Hospitality
Manage takeaway and delivery orders with real-time status tracking and customer notification workflows.
Frequently Asked Questions
Can I create orders directly from a WhatsApp or Facebook message?
How are customers notified about their order status?
Does the system update inventory automatically when an order is placed?
Can I manage returns and exchanges?
Can I see all orders from one customer?
Ready to bring every order
into one clean workflow?
Capture orders, confirm payments, manage fulfillment, coordinate delivery, update inventory, and track order performance from one powerful order management system.