Reports & Analytics

Make every business decision with data.

Track sales, team performance, customer satisfaction, channel volume, and business health from one unified analytics dashboard. AI insights surface what matters before you have to look.

Key Features

Sales Dashboard

Real-time revenue, order volume, and product performance — broken down by day, week, month, channel, and agent.

Agent Performance Reports

Track response times, resolution rates, call volumes, and customer satisfaction scores per agent and team.

Channel Volume Analytics

See message and call volumes by channel — Facebook, WhatsApp, Instagram, email — to optimize staffing and content.

Ticket & SLA Reports

Monitor open vs. resolved rates, average resolution time, SLA compliance, and escalation frequency.

AI Business Insights

Proactive AI insights surface trends, anomalies, and opportunities before you have to look for them.

Customer Satisfaction (CSAT)

Track post-interaction CSAT scores by agent, channel, and ticket type — with trend analysis over time.

Custom Report Builder

Build custom reports with your chosen metrics, filters, and date ranges — export to PDF or CSV.

Scheduled Report Delivery

Schedule daily, weekly, or monthly reports to be emailed automatically to your management team.

Who uses Reports & Analytics

Business Leaders & Executives

Get a bird's-eye view of revenue, team productivity, and customer satisfaction — without manually compiling data.

Marketing Teams

Measure campaign ROI, channel performance, and customer acquisition costs across all touchpoints.

Support Managers

Monitor team workload, identify SLA risks, track CSAT trends, and improve support efficiency with data.

Enterprise Operations

Cross-department dashboards with role-based access — so each team sees what's relevant to them.

FAQ

What data sources does the analytics dashboard pull from?
Sociair Analytics pulls data from all connected modules — Unified Inbox, Calls, Ticketing, Orders, Payments, Inventory, Campaigns, and HR. All data is unified in one dashboard so you can see cross-functional trends.
Can I customize the dashboard for different roles?
Yes. Role-based dashboards let you show agents their personal performance metrics, managers their team-level data, and executives the business-wide overview — all from the same platform with different permission levels.
Can I export reports?
Yes. Any report can be exported to PDF or CSV. You can also schedule reports to be automatically emailed to you or your team on a daily, weekly, or monthly basis.
How do AI insights work?
Sociair AI continuously monitors your business data and generates proactive insights when it detects significant patterns — like an unusual spike in refund requests, a drop in response rates, or a product that's trending on a specific channel.
Are historical reports available?
Yes. You can access historical data from the date your Sociair account was created. Date range filters let you compare any two periods side by side for trend analysis.

Stop guessing. Start growing with data.

AI-powered insights across every department — from one unified dashboard.